Policies
Refund Policy
We want you to be completely satisfied with your purchase from ReddWalker Media. Please read our policy, as it varies depending on the type of product or service.
Tell me more about your refund policy for Physical and Digital Products (Books, Merchandise, etc.)
1
For purchases made on our website (ReddWalkerMedia.com)
Books and Merchandise: You may return new, unopened physical products within 10 days of delivery for a store credit or exchange. Items must be in their original condition. Please contact us at [email protected] to initiate a return. Shipping fees are nonrefundable.
Digital Products: Due to the nature of digital goods, all sales are final. We cannot offer refunds for eBooks, audiobooks, or other downloadable content.
2
For purchases made through Amazon or other retailers:
Please refer to the specific retailer’s return policy. We are unable to process returns or refunds for products purchased from third-party websites.
3
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Tell me more about your refund policy for Services (Ghostwriting, Publishing, etc.)
4
Service Deposits and Payments:
All payments for our ghostwriting and publishing services are non-refundable. Our contracts clearly outline the scope of work and payment schedules. By signing a service agreement with ReddWalker Media, you agree to these terms.
5
Customer Satisfaction:
We are committed to your satisfaction with our services. If you have concerns about the progress or quality of a project, please contact your project manager directly to discuss a resolution. We will work with you to address any issues and ensure the project meets the agreed-upon standards.
QUESTIONS?
Simply reach out to our team and we will get back to you shortly.